How can we help?
Check the common questions first. If your answer isn't here, send us a message and we'll reply by email, usually within one working day.
Common questions
How do I pay my invoice?
Open the invoice email and tap “Pay now”. You can pay with GCash, Maya or your bank app by scanning the QR Ph code. The invoice updates by itself, and a receipt is emailed to you. You can also pay cash at the front desk.
My child missed classes. Do the sessions carry over?
Sessions are valid until the package's end date shown in the family portal. Message us before the end date if your child was sick or away, and we'll see what we can do.
How does check-in work?
Show your child's QR card at the front desk tablet, or type the 4-digit PIN. You'll get an email the moment they check in, with the sessions left.
When is the next belt test?
Belt tests are announced in the family portal and by email. Your coach recommends students who are ready, based on attendance and skills.
How do I change my email, mobile or my child's details?
Log in to the family portal with your email, or open a help request below and we'll update it for you.
Can I switch branches or schedules?
Yes. Any WVT branch on your package's schedule is fine. Open a help request with the branch and days you'd like, and we'll confirm.
Other ways to reach us
- 📞 Mobile & Viber: +63 966 781 8851
- 💬 Messenger
- ✉️ wvtmartialartsacademy@gmail.com